PRIVACY POLICY AND COOKIE STATEMENT
Your privacy is very important to us. We, therefore, ensure that the information we learn about you is treated confidentially. We also ensure that we comply with the applicable privacy legislation. In this privacy statement, we explain what we do with the personal details we receive from you.
Overview of personal data we receive from you
We receive personal data from you in the following ways: (1) Visit to our website or app; (2) Order on our website or in our app; (3) Create an account for our website and app; (4) Response to a promotion or competition; (5) Contact with us.
Ad (1) Visit our website or app
When you visit our website, whether or not you ultimately place an order, we receive information from you via your web browser which is contained in the cookies we place. When visiting our site, you can choose which cookies you want to allow. These cookies are used to recognise you on your next visit, to store settings, and to improve and/or adapt the website to your personal preferences.
We also use third-party cookies such as Google Analytics to track visitor statistics. This allows us to better analyse how visitors use the website and to better tune our websites, our communications and our products and services to the needs of our visitors and optimise them for the best user experience.
You can choose not to accept any of our cookies. However, this may mean that you are unable to use all parts of the website.
Ad (2) Ordering on our website or in our app
When you place an order on our website, we ask you to provide us with various details. We need this information in order to process your order. These details vary according to the product or service you order and may include the following: name, email address, telephone number, delivery address, transaction details, IP address (this is automatically stored when you place an order).
The transaction data (delivery address, payment and product data) must be retained by law for 7 years. The other order information we receive from you, we keep for 13 months after the order is completed.
Service messages
In exceptional cases, we may use your personal data to send important notices about the services or products we provide.
Advertising
If you have placed an order with us, we will send you offers on new products or services at the email address that you have provided to us. At any time, you can object to this advertising and indicate that you do not wish to receive it in future. Every promotional email we send contains an unsubscribe link.
Ad (3) Creating an account for our website and app
You can create an account for our website and app. To do so, use your email address as a username and choose a password yourself. In addition, you can save the following data in your account: your name, (delivery) address, telephone number and payment details. You do not need to fill in this information again with your next order.
If you have created an account, we will also store the details of the orders linked to that account. The details of an order will be retained in your account for 13 months after the order is completed. This makes it possible to track your orders and get a summary of previous orders you have made with the same account.
You can change your account details at any time. You can also delete your account at any time. We delete the account data after you have deleted your account, and you cannot reactivate a deleted account.
Ad (4) Response to an action or contest
If you wish to respond to a promotion or competition on our website or on one of our social media channels, we will ask you to provide us with certain personal data. Depending on the promotion or contest, this may include your name, address and email address. We only use this information to perform the action or contest, to announce the winner(s), and to measure the response to our marketing efforts. We delete these details no later than three months after the action or competition has ended.
Ad (5) Contacting us
You can contact us in different ways. Via telephone, email, chat, the contact form and social media. We make notes of the contact moments with you in order to improve our service to you. We also randomly analyse the contact moments we have with you in order to learn from them. We keep this data for 13 months after the contact took place.
Should we wish to record a telephone conversation with you for training purposes, we will inform you in advance.
Automated decision-making
We do our utmost to ensure that there is no fraud when placing orders on our website. We try to ensure that you do not become the victim of fraud because someone else places an order on our website on your behalf. That is why we carry out a fraud check when you place an order. This check can result in us refusing an order. Because fraud prevention is very important, we will use all the personal data we have about you where necessary. Our fraud system is continuously monitored. If you do not agree with a refused order, you can always ask for a manual check by one of our employees.
Social media
It is possible to log into your account on our website using certain social media accounts. For verification purposes, we receive publicly available information about your profile (name, age, gender, profile picture). We do not share this data, but you can share information from us via your social media account.
If you contact us via social media or refer to us on social media, and we see this, we will save your account name so that we can respond to your message.
Communication of your data to other parties
We never sell your data to other parties. We provide your data to the parties we engage for our business operations. For example, we work together with the suppliers of your chosen product, to whom we pass on the delivery of your order.
We also provide your data to 'processors' within the meaning of the applicable privacy legislation. For example, we use a payment service, a cloud service, IT suppliers, marketing agencies and a fraud detection company. We conclude agreements with these processors that require them to comply with this privacy statement and the applicable privacy legislation.
Sometimes we are legally obliged to provide your personal data to other parties. This may be the case, for example, in a police investigation into fraud.
Statistics
We keep statistics on visits to our website and on all orders placed on it. We use these statistics to determine trends and improve our offer. We compile statistics from the data we receive, including yours, but not before we have anonymised it.
Links
Our website may contain links to other websites. We are not responsible for the content or the privacy protection of these websites. We, therefore, advise you to always read the privacy statement of the website concerned.
Permission
In addition to the above-mentioned use of your data, we will always ask you for your express permission to use your data for a specific purpose.
Location of your data
We process your data primarily within the European Economic Area. To the extent that processing takes place in third countries, we ensure that this processing is in accordance with the applicable legislation.
Security of your data
We ensure that your data is properly secured with us. We always adjust the security in accordance with the legal requirements. We do this by means of the following measures:
-
the use of the latest technologies in the field of personal data security, including TLS 1.3;
-
encryption (encoding) of digital files containing personal data;
-
the use of security and signature certificates issued by reputable certification bodies;
-
protecting access to personal data with Multi-Factor Authentication (MFA) for all systems;
-
access to the personal data is done on a confidential basis by our employees and partners;
-
basing the security of personal data on the most up-to-date standards (such as ISO 27001, ISO 27701, CIS, etc.);
-
selecting partners and solutions that hold relevant security certificates (such as ISO 27001 and/or PCI DSS level 1)
-
continuous testing and updating of the security of our infrastructure and systems;
-
the automatic deletion or anonymisation of personal data if they are no longer necessary for the purpose for which they were processed.
Access and change your data
If you have any questions or comments about the information we hold about you, please contact us using the contact details at the bottom of this Privacy Statement.
You have the following rights:
-
Get an explanation of what personal data we have from you and what we do with it;
-
access to the personal data we hold on you;
-
to correct or limit the personal data that we hold about you;
-
to have outdated personal data that we hold about you deleted;
-
To withdraw your consent to the use of personal data about you for which we have received your express consent;
-
object to a certain use of the personal data we hold about you;
-
requesting a copy of the personal data we hold about you.
Please make sure that you clearly state who you are, so we can be sure not to edit or delete data belonging to the wrong person.
Questions or complaints
For questions regarding this Privacy Statement, please contact us at the contact information provided below.
If you feel that we are not helping you in the right way, you can complain to the supervisory authority.
Changes to this Privacy Statement
This privacy statement may be amended from time to time. If we change the privacy statement to a significant extent, we will place a notification on our website. We, therefore, recommend that you visit our website regularly.
Contact detailsReloadNow.com is a part of: RLN.COM B.V. Scheepmakerspassage 183 |
Data Protection Officer |
Cookies
What is a cookie?
Cookies are Small pieces of text sent to your browser that contain data about your browsing history of a session on a website. Cookies are necessary for a website to function properly. Cookies are often used to make the website more user-friendly. There are also cookies that are used to better understand how a customer uses the website. With this information, we can continuously improve the website. Cookies do not harm your computer, smartphone or other device, so don't worry!
How do we use cookies?
On ReloadNow.com we use cookies to make the website function optimally. This is to ensure an easy ordering process. All information the cookies collect is only used to improve your experience. We also try to personalise the website based on your wishes/behaviour. These cookies will contribute to that.
Functional cookies
These cookies are needed for the website to function optimally and make your online ordering process much easier.
| Cookie name | How does it work? | When deleted |
|---|---|---|
| PHPSESSID | With this cookie we temporarily store information from your session (website visit). This saves you from having to repeatedly fill in a form, for example, and thus makes your ordering process easier. | After the session |
| Tk | This cookie is used to store your login details when you are registered. This saves you having to log in every time you visit the website. | After the session |
| CookieConsent | With this cookie we remember whether or not you have closed the cookie notification. It allows you, the customer, to indicate whether we may use information stored during your session (website visit). | After 1 year |
Analytical cookies
With our analysing cookies we try to continuously improve the website for you as a customer. Unfortunately, we cannot do this without data. With these cookies, we collect knowledge about your session (website visit). Without these cookies, we take longer to improve the website because we miss important data.
| Cookie name | How does it work? | When deleted |
|---|---|---|
| _ga | This Google Analytics cookie allows us to see how you as a customer navigate through our website. Without this cookie, it takes us longer to optimise the website as we are missing important data. | After 2 years |
| _gid | This cookie from Google Analytics is used to distinguish website visitors. | After 1 day |
| _gat | This cookie is used to slow down the search speed. | After 10 minutes |
| _gac | This cookie contains more information about the campaign a user is in. | After 2 years |
Marketing cookies
We use these cookies for marketing purposes. So we can reach you as a customer at the right time with, for example, one of our advertisements or with our Support, newsletter or via Social Media.
| Cookie name | How does it work? | When deleted |
|---|---|---|
| DSID, IDE | Used to make ads more attractive through Google Ads. | After 12 days, after 18 month |
| _glc_aw | This cookie tracks how many transactions come in through Adwords. Collects information about clicks on ads.. | After 2 years |
| _uetsid | Microsoft Bing Ads Universal Event Tracking (UET). This cookie tracks how many Bing transactions come in. | After 1 day |
| _fw_crm_v | Freshchat/Freshworks cookie (used to track Visitor/User identity and chat sessions performed by the user). | After 1 Year |
Cookie settings
You can change/block cookies in your browser at any time. Please note that some parts of our website may then no longer work properly. With the list below, we aim to provide you with the best service.
| Bing - Analytical, marketing and retargeting: | https://privacy.microsoft.com/en-us/privacystatement |
| Facebook - Analytical, marketing and social: | https://www.facebook.com/help/cookies/update |
| Google AdWords - Analytical, marketing and retargeting: | https://www.google.com/policies/privacy |
| Google Analytics - Analytical, A/B testing: | https://www.google.com/policies/privacy |
These cookie terms were last updated on: 1 September 2023.
